Whether you’ve successfully performed the reset to factory settings on your own, or with the help of an Amazon employee, you’re going to need to activate your Amazon Echo Dot like you did the day it first arrived at your home. You’re probably going to have to customize things from ground-up. In any case, once the issue is resolved, don’t expect your personal settings to stay. Make sure that you mention that you’ve tried unplugging the device from the power source, as well as performing the factory reset. In any case, refer to Amazon’s official site and contact the tech support. Maybe it’s an internal error that needs expert attention. There’s an off-chance that the factory reset won’t help.
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